Two Year Limited Warranty

It is very important to register your CardioCard® System with Nasiff Associates. Not only does it activate the Warranty Benefits of
the CardioCard® System, BUT it also adds your CardioCard® System to the list for FREE Software Product enhancements as they
become available during the two-year limited warranty.

Nasiff Associates, Inc. warrants the CardioCard® System (see below for CARDIO System definition) against defects in materials and workmanship for a period of TWO years from receipt by the end USER (please retain purchase records in event of Warranty Claim).
If Nasiff Associates is given notice of such defects during the Warranty period, Nasiff Associates will either, at their option, repair or
replace products which prove to be defective.

The Nasiff Cardio System includes:​

​Product Description
Warranty Conditions
​CARDIO System PC Board Electronics
TWO Year Limited Warranty
CARDIO System Digital Holter Recorder
​TWO Year Limited Warranty
​CARDIO System Diagnostic Software
​TWO Year Limited Warranty
​CARDIO System Patient Cable and Leads
​90 Day Limited Warranty
​CARDIO System Holter Electrode Leads
​90 Day Limited Warranty
​CARDIO System Holter Recorder
​See Recorder User Manual

Nasiff shall not be liable for defects or support of any third party devices (e.g. computers, treadmills, printers, other company’s Holter recorders, etc) used with a CardioCard® System. This includes operating system incompatibilities and hardware incompatibilities (e.g. for PCMCIA systems, the computer has to support PCMCIA I/O standards, etc). Warranty and support for these devices is the responsibility of their Manufacturers.

RETURN AND PAYMENT POLICY

Nasiff Associates, Inc. does not collect sales tax outside of New York State. Any applicable local taxes are the responsibility of the customer to report. A Federal Medical Device Tax of 2.3% has been added to all medical devices under the Affordable Care Act. Late payments are subject to a late charge of 1.5% per month and any legal/collection fees that may apply.

Any shortages or discrepancies must be reported within 10 days. Claims for returns must be made within 30 days of invoice date with prior authorization from Nasiff Associates, Inc. At that time a restocking fee may be charged. (10% plus shipping after 2 weeks, 25% plus shipping per month up to 90 days. No returns after 90 days). A Return Material Authorization (RMA) number must be assigned to any returned product. The RMA number is given by calling Nasiff Associates, Inc. at 315.676.2346 or 866.NASIFFA (866.627.4332).

GENERAL

Nasiff Associates, Inc. warrants the Cardio system against defects in materials and workmanship for a period of two years from receipt by the end user (proof of purchase is required). If Nasiff Associates is given notice of such defects during the warranty period, Nasiff Associates, Inc. will either, at their option, repair or replace products which prove to be defective.

EXCLUSIONS

The above warranty shall not apply to defects resulting from: improper or inadequate maintenance by the customer; customer-supplied software or interfacing; unauthorized modification or misuse; operation outside of the environmental specifications for the product; or improper site preparation or maintenance. Only service personnel authorized by Nasiff Associates, Inc. directly are allowed to service Nasiff equipment.

If a customer desires to have someone other than Nasiff Associates, Inc. service the equipment they must get prior written authorization from Nasiff Associates, Inc., otherwise anyone other then Nasiff Associates, Inc. providing service voids the warranty.

OBTAINING WARRANTY SERVICE

To obtain warranty service, return the product to a service facility designated by Nasiff Associates, Inc. We may repair on-site at the option of the customer. The customer is responsible for travel charges when on-site repair is requested.

Customer shall prepay shipping charges for products returned to Nasiff Associates, Inc. for warranty service and Nasiff Associates shall pay for return of the products to the customer. However, the customer shall pay all shipping charges, duties, and taxes for products returned to Nasiff Associates, Inc. from another country.

WARRANTY LIMITATIONS

Nasiff Associates, Inc. make no other warranty, either expressed or implied, with respect to this product. Nasiff Associates, Inc. specifically disclaim the implied warranties of merchant ability and fitness for a particular purpose. Some states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. However, any implied warranty of merchant ability or fitness is limited to the 1-year duration of this written warranty. This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state, or province to province.

EXCLUSIVE REMEDIES

The remedies provided herein are the customer's sole and exclusive remedies. In no event shall Nasiff Associates, Inc. be liable for any direct, indirect, special, incidental, or consequential damages, whether based on contract, tort, or any other legal theory. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

OBTAINING SERVICE DURING WARRANTY

If your hardware should fail during the warranty period, follow the service procedures in this manual, then take the failed piece to an Authorized Nasiff Associates Repair Center or send the equipment to one of the Nasiff Associates Field Repair Centers. (Nasiff Associates, Inc. may repair on-site at your option, in which case you are responsible for travel charges).

OBTAINING SERVICE AFTER WARRANTY PERIOD

If your hardware should fail after the warranty period, follow the service procedures in this manual, then contact an Authorized Nasiff Associates Repair Center or call your Nasiff Associates Sales and Service Office for details of the services available.

DETERMINING IF YOUR CardioCard® SYSTEM NEEDS SERVICE

Your CardioCard® System is designed to give you years of reliable service. If you are having a problem with your system, however, follow the service procedures in this manual.

RETURNING YOUR SYSTEM FOR SERVICE

If your system needs service, contact the Nasiff Associates Support Office for complete service information.

If you need to ship your system, be sure it is packed in a protective carton. We recommend that you save the original shipping container
for this purpose. If needed, packaging materials and a carton may be obtained from Nasiff Associates In-transit damage is not covered
by the warranty. We suggest that you always insure shipments.

You can help assure effective servicing of your system by following these guidelines:

  • Follow the instructions in this manual to make certain the malfunction is in your CardioCard® system and not the result of an interface error ​or a malfunction in your computer or software. If possible, identify the defective area or function
  • If you determine that repair is required, please include the following items when you return your systems for service:
  • A description of the exact configuration at the time of the malfunction, including interface cable, computer and peripherals, and software (programs) in use
  • A brief description of symptoms for service personnel
  • Hard copy produced on a printer that might help illustrate the problem area
  • The serial numbers for the components in your CardioCard® system
  • If purchased through a Nasiff Associates dealer, a copy of the sales slip or other proof of purchase to establish the warranty coverage period
  • Include your name, address, and a phone number where you may be reached during the day
  • Do not include any operating accessories with the system, unless the problem relates to an accessory. Do include your CardioCard®, BOX12 patient connector, ISOTR1 isolation transformer, any other equipment that is part of your CardioCard® system (Holter recorders, ​playback hardware, NIBP modules, etc) and original CardioCard® software disks

Note: valid RMA Number is REQUIRED for ACCECPTANCE of SHIPMENT

COSTS Description
Hourly Rate
Initial Training telephone customer training as included in purchase price part of the initial software purchase Follow-up Training On-site training requested any time after the purchase  of the software.
​$125 per hour
Technical Support In-house phone support or on-site support for Nasiff software, third party software, hardware, training via phone, forms modification, data manipulation/repair or EMC support.
$110 per hour
Consulting On-site, in-house or telephone consultation requested with senior level personnel  (5 plus years experience)
​$150 per hour
Programming Includes software modification for new features, custom programming or database
​repair that requires a programmer.
​$150 per hour
Production Includes in-house preparation of equipment prior to on-site installation.
​$150 per hour
Network Engineering. Includes on-site or in-house and support of network operating systems
​$150 per
installation hour
Travel Includes time necessary to travel to and from customer site. If travel includes multiple
​customer sites then travel time is equally distributed among customers.
​$50 per hour

Note: minimum charge for any provided service is ¼ hour; cabling is not provided.

Unless disputed in writing, customers with support payments 30 days or more past due will have their technical support temporarily suspended pending payment of their past-due balance. Customers without a valid Service Agreement will be provided with assistance at Nasiff Associates, Inc.'s discretion and/or upon the reinstatement of a valid Service Agreement.

If your support coverage has lapsed, please contact our Finance and Administration Department for additional information regarding the terms and conditions for reinstating a Service Agreement.

To Contact Support:
Please call 1-866-627-4332 or (315)-676-2346 between 9:00 am - 4:00 pm EST.
​Our meeting hours are 9:00 am - 4:00 pm EST.
If you are contacting us after these hours, please

and we will schedule a time to take care of your needs as quickly as we can.

Thank you for your interest in Nasiff CardioCard® products.

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Helping Doctors save lives since 1989

Nasiff Associates Inc and BSI
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