“Product Warranty Information (Figure 25)
NASIFF ASSOCIATES: TWO-YEAR WARRANTY
It is very important to register your CARDIO System with Nasiff Associates. Not only does it activate the Warranty Benefits of the CARDIO System, BUT it also adds your CARDIO System to the list for FREE software product enhancements as they become available, during the warranty period.
Nasiff Associates, Inc. warrants the CARDIO System (see below for CARDIO System definition) against defects in materials and workmanship for a period of TWO years from receipt by the end USER (please retain purchase records in event of Warranty Claim). If Nasiff Associates is given notice of such defects
during the warranty period, Nasiff Associates will either, at their option, repair or replace products which prove to be defective.
THE NASIFF CARDIO SYSTEM INCLUDES/;
Product Description / Warranty Conditions
CARDIO System PC Board Electronics/TWO Year Limited Warranty
CARDIO System Digital Holter Recorder/TWO Year Limited Warranty
CARDIO System Diagnostic Software/TWO Year Limited Warranty
CARDIO System Patient Cable and Leads/90 Day Limited Warranty
CARDIO System Holter Electrode Leads/90 Day Limited Warranty
CARDIO System Holter Recorder/See Recorder User Manual
Nasiff shall not be liable for defects or support of any third party devices (e.g. computers, treadmills, printers, other company’s holter recorders, etc) used with a CARDIO System. This includes operating system incompatibilities and hardware incompatibilities (e.g. for PCMCIA systems, the computer has to support PCMCIA I/O standards, etc). Warranty and support for these devices is the responsibility
of their Manufacturers.
GENERAL
Nasiff Associates, Inc. warrants the CARDIO system against defects in materials and workmanship for
a period of two years from receipt by the end user (proof of purchase is required). If Nasiff Associates
is given notice of such defects during the warranty period, Nasiff Associates will either, at their option,
repair or replace products which prove to be defective.
EXCLUSIONS
The above warranty shall not apply to defects resulting from: improper or inadequate maintenance by the customer; customer-supplied software or interfacing; unauthorized modification or misuse; operation outside of the environmental specifications for the product; or improper site preparation or maintenance.
OBTAINING WARRANTY SERVICE
To obtain warranty service, return the product to a service facility designated by Nasiff Associates. Nasiff Associates may repair on-site at the option of the customer. The customer is responsible for travel charges when on-site repair is requested.
Customer shall prepay shipping charges for products returned to Nasiff Associates for warranty service and Nasiff Associates shall pay for return of the products to the customer. However, the customer shall pay all shipping charges, duties and taxes for products returned to Nasiff Associates from another country.
WARRANTY LIMITATIONS
Nasiff Associates make no other warranty, either expressed or implied, with respect to this product. Nasiff Associates specifically disclaim the implied warranties of merchant ability and fitness for a particular purpose. Some states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. However, any implied warranty of merchant ability or fitness is limited to the 1-year duration of this written warranty.
This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state, or province to province.
EXCLUSIVE REMEDIES
The remedies provided herein are the customer's sole and exclusive remedies. In no event shall Nasiff Associates be liable for any direct, indirect, special, incidental, or consequential damages, whether based on contract, tort, or any other legal theory. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply
to you.
OBTAINING SERVICE DURING WARRANTY
If your hardware should fail during the warranty period, follow the service procedures in this manual, then take the failed piece to an Authorized Nasiff Associates Repair Center or send the equipment to one of the Nasiff Associates Field Repair Centers. (Nasiff Associates may repair on-site at your option, in which case you are responsible for travel charges)
OBTAINING SERVICE AFTER WARRANTY PERIOD
If your hardware should fail after the warranty period, follow the service procedures in this manual, then contact an Authorized Nasiff Associates Repair Center or call your Nasiff Associates Sales and Service Office for details of the services available.
DETERMINING IF YOUR CARDIOCARD™ SYSTEM NEEDS SERVICE
Your CARDIOCARD™ system is designed to give you years of reliable service. If you are having a problem with your system, however, follow the service procedures in this manual.
RETURNING YOUR SYSTEM FOR SERVICE
If your system needs service, contact the Nasiff Associates Support Office where you purchased the system for complete service information.
If you need to ship your system, be sure it is packed in a protective carton. We recommend that you save the original shipping container for this purpose. If needed, packaging materials and a carton may be obtained from Nasiff Associates In-transit damage is not covered by the warranty. We suggest that
you always insure shipments.
You can help assure effective servicing of your system by following these guidelines:
1. Follow the instructions in this manual to make certain the malfunction is in your CARDIOCARD™ system and not the result of an interface error or a malfunction in your computer or software. If possible, identify the defective area or function.
2. If you determine that repair is required, please include the following items when you return your systems for service:
a. A description of the exact configuration at the time of the malfunction, including interface
cable, computer and peripherals, and software (programs) in use.
b. A brief description of symptoms for service personnel.
c. Hard copy produced on a printer that might help illustrate the problem area.
d. The serial numbers for the components in your CardioCard™ system.
e. If purchased through a Nasiff Associates dealer, a copy of the sales slip or other proof of
purchase to establish the warranty coverage period.
3. Include your name, address, and a phone number where you may be reached during the day.
4. Do not include any operating accessories with the system, unless the problem relates to an accessory. Do include your CARDIOCARD™, BOX12 patient connector, ISOTR1 isolation transformer, any other equipment that is part of your CardioCard™ System (Holter recorders, playback hardware, NIBP modules, etc) and original CardioCard software disks.
Note: valid RMA Number is REQUIRED for ACCECPTANCE of SHIPMENT
COSTS
Description
Hourly Rate Initial Training telephone customer training as
part of the initial software purchase.........................................$100 per hour(minimum of 4 hour blocks)
Follow-up Training On-site training requested
any time after the purchase of the software..............................$125 per hour
Technical Support In-house phone support or
on-site support for Nasiff software, third party software,
hardware, training via phone, forms modification, data
manipulation/repair or EMC support........................................$110 per hour
Consulting On-site, in-house or telephone consultation
requested with senior level personnel (5 plus years
experience)..........................................................................$150 per hour
Programming Includes software modification for new
features, custom programming or database
repair that requires a programmer.........................................$150 per hour
Production Includes in-house preparation of
equipment prior to on-site installation.....................................$150 per hour
Network Engineering. Includes on-site or in-house and support of network operating systems.............................$150 per installation hour
Travel Includes time necessary to travel to and from customer site. If travel includes multiple customer sites then travel time is equally distributed among customers..................$30 per hour
Note: minimum charge for any provided service is ¼ hour. Cabling is not provided
Unless disputed in writing, customers with support payments 30 days or more past due will have their technical support temporarily suspended pending payment of their past-due balance. Customers without a valid Service Agreement will be provided with assistance at Nasiff's discretion and/or upon the reinstatement of a valid Service Agreement. If your support coverage has lapsed, please contact our Finance and Administration Department for additional information regarding the terms and conditions for reinstating a Service Agreement
